Information on Gender Violence

What is the 016 service?

016

016- Ministry of Equality

The 016 helpline is a free and confidential service that leaves no trace in call history and is accessible to people with disabilities (hearing, speech, and visual impairments). They provide assistance in 53 languages, 24 hours a day. In addition, they offer a tele-translation service in 39 other languages.

They provide general information on gender-based violence, specialized psychosocial support, and access to information on available resources (shelters, employment rights, social services, financial aid, among others), 24 hours a day, 365 days a year. In addition, legal advice is available from 8:00 a.m. to 10:00 p.m., Monday through Sunday. They also provide information to the woman's support network on what to do. Gender-based violence is a public offense. If you experience gender-based violence, take action! Report it to the police so they can activate the zero-tolerance protocol and initiate an investigation, assessing the risk to the victim.

Accessibility for people with hearing and/or speech disabilities:

  1. SVIsual: http://www.svisual.org
  2. Telesor: https://www.telesor.es
  3. WhatsApp: 600 000 016 (this number only supports WhatsApp, it does not support phone calls)
  4. Online chat: Violencegenero.igualdad.gob.es
  5. Email: 016-online [arroba] igualdad [punto] gob [punto] es (016-online[at]igualdad[dot]gob[dot]es)
  6. DTS or textphone: 900 116 016

More information:

900 200 999 Andalusian Institute for Women (IAM) - Ministry of Social Inclusion, Youth, Families and Equality

Un teléfono para todas: 900 200 999

The telephone number 900 200 999 is a free, permanent service available 24 hours a day, 365 days a year, throughout the autonomous community of Andalusia . It is an anonymous and confidential resource, staffed by a team of specialized professionals who offer immediate assistance in various situations and with any questions. This telephone line provides information on programs, services, and resources for women, as well as facilitating the filing of complaints related to discrimination , offering specialized legal advice , especially in cases of gender-based violence, and coordinating emergency shelter when necessary.

This service is designed to provide comprehensive support in multiple areas: from guidance on employment, training, or entrepreneurship, to information on maternity, sexuality, and available social resources. It is also especially relevant for women who need to report situations of discrimination or violence, including harassment, assault, or mistreatment, offering immediate attention and, if necessary, access to urgent protection measures. It operates on the principles of continuous accessibility, free service, and professional support, adapting to the specific needs of each woman to provide effective responses at any time of day or night.

Other resources

  • VIOPET
PROGRAMA VIOPET

Have you considered delaying leaving home because you have no one to leave your pets with? The VIOPET program offers temporary foster care for all pets belonging to women who are victims of gender-based violence.

More information at: https://www.viopet.es/

  • Shelters

Have you thought about leaving home, but you have no other option?

You can have:

  • Emergency centers on a temporary and immediate basis.
  • Shelters.
  • Assisted living apartments.

How to access them? By calling 900 200 999

More information at: https://www.juntadeandalucia.es/institutodelamujer/index.php/2013-08-08-10-31-21/servicios-especializados-en-violencia-de-genero/servicio-integral-de-atencion-y-acogida-a-victimas-de-violencia-de-genero

  • ATENPRO
ATENPRO

This is the Victim Support and Protection Service , which offers immediate assistance in any situation involving the abuser. It uses geolocation technology, and in emergencies, the necessary services will be mobilized. It is not necessary to file a police report to access this resource; only two requirements must be met: not living with the abuser and participating in programs for women victims of gender-based violence in the autonomous community.

More information about ATENPRO: https://youtu.be/iF0OH1VyNic?si=PXuPlK1ef8Z7QVBc

Rights of women victims of gender violence

  • Right to information and advice, ensuring accessibility for women with disabilities.
  • Right to comprehensive care, providing free psychological assistance for women victims of gender-based violence and their children. Social and educational support for the family unit.
  • Right to financial aid such as the Active Insertion Income, which is given priority once the status of victim of gender violence is accredited and it is demonstrated that the income does not exceed the Interprofessional Minimum Wage.
  • Right to free legal advice and a specific court-appointed lawyer in matters of gender violence.
  • Labor rights include changes of workplace, reduction of working hours or readjustment of the scheduled work schedule, suspension of contract with job security, and, in the latter case, access to unemployment benefits. Absences from work due to physical or mental health conditions resulting from the violence will be justified and compensated when certified by specialized personnel (social and health services). Self-employed workers who are forced to cease their activity for their own protection will be considered to have temporarily ceased their activity and their social security contributions will be suspended.
  • Right to specific employment programs, training in employment pathways for victims of gender violence registered as job seekers.
  • Rights in access to scholarships and study aid , provided that this condition is accredited in the scholarship and the economic threshold is not exceeded, preferential access will be given to the general state scholarship, without requirements such as exceeding the teaching load, the number of years with the status of scholarship recipient or the requirement to pass a certain number of credits or modules being applicable.

All of this will be obtained when the status of victim of gender violence is accredited, how is it obtained?

According to Article 23 of Organic Law 1/2004, of December 28, on Comprehensive Protection Measures: Situations of gender-based violence that give rise to the recognition of the rights regulated in this law shall be proven by a conviction for any of the manifestations of violence against women provided for in this law, a protection order, or any other judicial resolution that grants a precautionary measure in favor of the victim, or by a report from the Public Prosecutor's Office indicating the existence of evidence that the plaintiff is a victim of gender-based violence. Situations of violence against women may also be proven by a report from social services, specialized services, or the shelters of the competent Public Administration for victims of gender-based violence, or by any other means, provided that this is stipulated in the sector-specific regulations governing access to each of the rights and resources.

Don't know where the resources in your area are located? Access the Web of Support and Prevention Resources for Violence Against Women (WRAP). Link here: https://wrap.igualdad.gob.es/recursos-vdg/search/SearchForm.action